Last Updated: September 18, 2025
Ajax Moving Labor (“Ajax Moving Labor,” “we,” “us,” or “our”) operates the website ajaxmovinglabor.com (the “Site”) and provides moving-labor and related services, including optional text messaging programs (the “Services”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information. It also includes the disclosures carriers require for A2P 10DLC messaging.
By using the Site or Services, you agree to this Privacy Policy and our Terms of Service.
1) Information We Collect
Information you provide directly
- Contact details (name, phone number, email, service address)
- Booking details (requested date/time, inventory, access notes)
- Payment and billing info (processed by our PCI-compliant processor; we do not store full card numbers)
- Communications (calls, emails, SMS messages, chat transcripts, reviews)
- Consent records (time, date, source, and method of opt-in/opt-out)
Information collected automatically
- Device and usage data (IP address, browser type, pages viewed, timestamps, referring URLs)
- Cookies and similar technologies (see “Cookies & Tracking”)
Information from third parties
- Lead sources, advertising/analytics partners
- CRM, scheduling, and messaging platforms we use to operate the Services
We do not knowingly collect information from children under 13. If you believe we have, contact us and we will delete it.
2) How We Use Your Information
We use information to:
- Provide and schedule Services; send estimates, confirmations, reminders, ETAs, receipts, and service updates
- Respond to inquiries, provide customer support, and manage your account
- Send optional marketing communications (with your consent, where required)
- Improve the Site, Services, safety, and quality
- Detect, prevent, and address fraud or security issues
- Comply with legal obligations and enforce our agreements
We do not sell personal information, and we do not sell or share your SMS consent data, phone numbers, or opt-in/opt-out information.
3) SMS Messaging & A2P 10DLC Disclosures
We offer optional text messaging programs (“Ajax Moving Labor Alerts”) to deliver service-related and, with your consent, marketing messages.
Program description
- Service messages: quotes/estimates, booking confirmations, reminders, day-of updates/ETAs, crew arrival and job status, receipts, review requests.
- Marketing messages (optional): promotions, special offers, and updates. Marketing texts are sent only with your express consent, where required.
Opt-in methods
You may opt in by any of the following (as presented to you):
- Checking an opt-in box on a web form (unchecked by default)
- Texting a keyword we provide (e.g., START/JOIN/YES) to our number
- Clicking a consent button in a digital form or chat
- Providing verbal consent (e.g., over the phone) that we document
- Signing an agreement authorizing text communications
Message frequency
Message frequency varies. Service communications may occur around bookings and job activity. Marketing frequency varies and is kept reasonable.
Costs
Message and data rates may apply. Your carrier’s rates apply.
STOP/Opt-out
You may opt out at any time by texting STOP, END, CANCEL, UNSUBSCRIBE, or QUIT. You will receive one final message confirming your opt-out. You can also request removal by contacting us at ajaxmovingservices@gmail.com or 817-975-7083.
HELP/Support
Text HELP for help. You can also contact 817-975-7083 or ajaxmovingservices@gmail.com.
Consent is not a condition of purchase
You can receive our Services without consenting to marketing texts.
Carriers disclaimer
Wireless carriers are not liable for delayed or undelivered messages.
Data handling for SMS
We do not sell or share your SMS opt-in data, phone numbers, or consent status with third parties for their own marketing. We share SMS data only with vendors we use to operate the messaging program (e.g., our CRM/messaging provider) under contracts that restrict their use.
4) Cookies & Tracking
We use cookies and similar technologies to operate the Site, remember preferences, analyze traffic, and improve performance. You can control cookies through your browser settings. If we use analytics/ads tools, they may set cookies to help us understand usage and measure effectiveness.
5) How We Share Information
We share information only as needed to run our business and in these cases:
- Vendors/Processors (e.g., CRM, scheduling, messaging/SMS, payment processing, email, analytics, web hosting, security). These providers are contractually obligated to use data only to perform services for us.
- Business transfers (e.g., merger, acquisition, asset sale)
- Legal reasons (to comply with law, protect rights, safety, and prevent fraud)
We do not sell personal information, and we do not sell or share SMS data.
6) Data Retention
We retain information for as long as necessary to provide Services, maintain records of transactions and consents, resolve disputes, and comply with legal obligations. When no longer needed, we delete or de-identify information in accordance with our retention practices.
7) Security
We use administrative, technical, and physical safeguards appropriate to the sensitivity of the data we handle. No method of transmission or storage is 100% secure. If you suspect unauthorized access, contact us immediately.
8) Your Privacy Choices
- SMS Marketing: Opt out at any time via the STOP keywords listed above.
- Email Marketing: Use the unsubscribe link in our emails.
- Cookies: Manage cookies in your browser settings.
- Account/Booking Info: Contact us to update or delete certain information, subject to legal retention requirements.
9) State Privacy Rights (U.S.)
Depending on your state (e.g., California, Virginia, Colorado, Connecticut, Utah), you may have rights to request access, correction, deletion, portability, and to opt out of certain processing (such as “sale” or “sharing” for cross-context behavioral advertising).
- We do not sell personal information and do not share it for cross-context behavioral advertising as defined by applicable law.
- To submit a privacy request, email ajaxmovingservices@gmail.com with the subject “Privacy Request” or call 817-975-7083. We will verify your request as required by law. You may designate an authorized agent to act on your behalf, subject to verification.
10) International Users
We operate in the United States and do not target the Site to users outside the U.S. If you access the Site from outside the U.S., you acknowledge your information may be processed in the U.S., where laws may differ from those in your jurisdiction.
11) Third-Party Links
The Site may link to third-party websites or services. We are not responsible for their privacy practices. Review their policies for details.
12) Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date shows when changes were made. Material changes will be posted on this page and, where appropriate, provided by additional notice.
13) Contact Us
Ajax Moving Labor
Website: ajaxmovinglabor.com
Phone/Text: 817-975-7083 (Text HELP for help; text STOP to opt out)
Email: ajaxmovingservices@gmail.com
Address:
Quick A2P Compliance Checklist
Data Sale: We do not sell SMS data or personal information
Program Name: Ajax Moving Labor Alerts
Use Case: Service updates (quotes, bookings, reminders, ETAs, receipts), review requests; marketing only with consent
Opt-In: Checkbox/web form, keyword, verbal consent, or signed authorization (documented)
STOP Commands: STOP, END, CANCEL, UNSUBSCRIBE, QUIT
HELP Command: HELP returns contact info and opt-out instructions
Frequency: Message frequency varies
Rates: Msg & data rates may apply
Consent: Not a condition of purchase